IT SuPPORT
Managed IT Support and Helpdesk Solutions / MSP
Bramatt’s Helpdesk Support Contracts are tailored to your specific business needs.
Some organisations have established IT teams and only require assistance with complex infrastructure issues. Others, particularly smaller businesses, may have no in‑house IT staff and rely on us to support everything from user desktops to servers.
All support requests are logged in our helpdesk system, with monthly reports available. We provide both telephone support and secure remote access to your devices, ensuring fast resolution. Remote control also removes the stress of being talked through complex steps, allowing our engineers to connect directly and fix issues on your behalf.
By understanding your business and putting the right support contract in place, our goal is to minimise downtime at every level, keeping your users and systems productive throughout the day.
Bramatt offer a tiered support structure, Bronze, Silver and Gold. This offers a clear support structure for businesses that need dependable helpdesk coverage, proactive maintenance and a more strategic managed service as requirements grow.
Please see a breakdown of the options below.
Bronze
Reactive Support
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Nominated IT support contacts
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Re-active telephone and remote IT helpdesk support
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RMM Agent includes Remote control, Patch Management and AntiVirus option.
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Tickets can be raised via portal, email or telephone
Silver
Hybrid Support
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Nominated IT support contacts
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Unlimited telephone and remote IT helpdesk support
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RMM Agent includes Remote control, Patch Management and AntiVirus option.
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Tickets can be raised via portal, email or telephone
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Pro-active management of Servers and Infrastructure
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Office365 Administration, reporting and security assessment
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Customer Helpdesk and Ticket Portal
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Weekly Backup Checks, Azure / ASR checks and Monitoring
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Server Alerting Setup, VM, system health checks
Gold
Pro-Active Managed Support
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Nominated IT support, contacts or whole company
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Unlimited telephone and remote IT helpdesk support
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RMM Agent, Remote, control, Patch Management, XDR and MDR Protection
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Tickets can be raised via portal, email or telephone
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Pro-active management of Servers and Infrastructure
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Office365 Administration, reporting and security assessment
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Customer Helpdesk, Ticket Portal
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Weekly Backup Checks, Azure / ASR checks and Monitoring
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Server Alerting Setup, VM system health checks
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MDM Management and Control
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Quarterly Business Review, Strategy Planning, Ongoing Roadmap, Action Plan
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Health Checks
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Reporting with Tasks assigned and tracked